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  • Do you make all of these products?
    Yes, all products are handcrafted by us in small batches .
  • What ingredients are in your butters/oils?
    We use raw, all natural ingredients. Our products are free of chemicals and pesticides.
  • Are these products safe to use on your face?
    While our products are suitable for use from head to toe, due to the thinner and more sensitive skin on the face, we recommend performing a patch test before regular use."
  • What should I do if I experience irritation from a skincare product?
    While we hope this does not occur, if you experience any irritation while using our products, please stop use immediately and contact us.
  • What is the shelf life of your products?
    *Body Butter-2 years *Body Oil- 6 months *Soap- 1-2 years The shelf life of our products varies, whether you are using our body butter, body oil, or soap, it is important to store the products in a cool dry place, away from heat and direct sunlight.
  • Are your products safe for everyone to use?
    Crawford Creatives products benefit anyone who wants soft, supple, healthy skin, regardless of gender or ethnicity. However, we recommend a patch test before use because all skin is different. We also do not recommend our products to be used on infants.
  • What is the processing time?
    Our processing time is currently 3-5 days excluding weekends and holidays.
  • How do you handle shipping?
    We ship nationally via USPS. Orders over $60 qualify for free shipping.
  • How are shipping rates determined?
    Shipping rates vary based on weight and destination, and will be calculated at checkout.
  • What if my order arrives damaged or is lost during shipping?
    While we take every precaution to ensure secure packaging, we cannot be held responsible for lost or damaged items during transit. If your order arrives damaged, please contact us immediately with photos. Each order includes a tracking number; if your order does not arrive as scheduled, please reach out to us and USPS for assistance.
  • Returns
    Crawford Creatives is fully committed to our customers' satisfaction. We truly hope you enjoy the product purchased, as much as we enjoyed creating it for you. If you are in any way dissatisfied with your product, please contact us immediately at our email address. Refunds are accepted within 14 days of purchase, with proof of purchase.
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